Customer service administrator

Location: Burton Gateway

Rate: £ 27,300 p/a

Our valued client, based in Burton Gateway is currently looking to recruit a full time administrator initially on a maternity cover basis, however it can potentially become permanent.
Due to the location on the A38 applicants will need to have their own transport, as no public transport is available.
The ideal candidate will have a good level of experience in a similar role previously, ideally in a logistics environment and be available to start almost immediately.
Applicants must have a DBS check to be considered.
The general day to day duties will include:
Responding to customer enquiries and queries in a professional and prompt manner.
Liaise with all new and regular customers on all queries and issues through regular contact by telephone.
Ensure accurate data is entered into appropriate systems including key tracking events and rates.
Take all incoming calls from customers and all bookings using appropriate
documentation.
Making regular contact with all Accounts by telephone to ensure the development of relationships
Developing relationships with the Sales team and the Operations team to share customer knowledge and provide business support.
Responding to the requirements of all customers and to learn to fully understand and be conversant with the Standard operating procedures.
To assist with ensuring any special shipping requirements or instructions are clearly specified.
Comply with all relevant work and safety legislation, standards and organizational procedures and UK security regulations.
Assist the Customer Services/Branch Sales operators with organising the collection of shipments and process collection notes
Advise of delivery dates/collection dates according to lead times
Provide PODs where required
Raising invoices
Assist with invoices
Working hours will be 40 hours per week based on a two week rotation of:
08.30 - 17.00 Monday to Friday
10.00 - 18.30 Monday to Friday
During peak period between October and November flexibility to work within the hours of 0800-1900 will be required.
The ideal candidate will have 5 x GCSE’s or equivalent including Maths and English, Grade A – C with a background within a customer service / sales environment and be able to demonstrate highly competent computer skills in all areas of Microsoft office. You will have the ability to work in a team and demonstrate professional verbal and written communication skills, be self-motivated and have the ability to prioritise and work to tight deadlines.
The weekly salary will be up to £428 starting and may increase once taken on permanently.
To apply for this position, please submit an up to date CV including up to date contact details.
For more information on this role, or any other roles we currently have, please contact us vis:
Tel: 0800 0051455
Mobile/Whatsapp: 07715 641920
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