Location: Fradley Park, Lichfield
Rate: £ 20,000 p/a
Due to continued growth our client is offering a fantastic opportunity to join an existing
and established European Import team at their Lichfield gateway depot. You will be liaising
with Customers, European Partners and Suppliers to arrange the movement of freight from
origin to its destination both Nationally and Internationally.
Key Tasks and Responsibilities will include:
Liaising with their European Partners and Customers to find resolutions to any arising
challenges within agreed SLA’s.
Ensuring the accurate entry of data into the operational system, including importer
declarant details and clearance instructions.
Arrange shipment bookings with customers ensuring the recording of accurate
information to assist with a cost effective and efficient delivery.
Tracking and monitoring progress of shipments through to Pod, in line with KPIs and
customer SLA’s to ensure they maintain their high service level.
Check all shipment documentation, including hazardous paperwork, escalate any
discrepancies with their onsite DGSA.
First point of customer escalation for Partners, Suppliers & Customers both internal
and external, developing a strong and productive relationship.
Meet and wherever possible exceed customer expectations within the individual
customers budgetary and operational restrictions.
Spotting and developing additional revenue and business opportunities. Provide
quotations to customers for European road freight consignments.
Be compliant at all times and ensure that all regulatory paperwork is in accordance
with government guidelines and customs compliance procedures.
Help to contribute and adhere to their highly acclaimed ISO accreditations for Quality,
Energy and Environmental Management.
Provide high standards of customer service in a friendly and positive manner.
Work within a fast-paced environment with a can do attitude and a willingness to learn,
within a strong and supportive team.
The ideal candidate will be educated in Maths and English (oral and written) to GCSE,
Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent
computer skills in all areas of Microsoft office.
Have experience of working within a customer focused/office environment with the ability
to work under pressure and to tight deadlines. A pragmatic, diligent approach to work and
superior capacity of understanding new concepts and applying them efficiently in a timely
Be hard working, meticulous with a flexible adaptable approach and who is a strong team
Good written and verbal communication skills.
previous freight knowledge would be beneficial.
This role would ideally suit someone with a UK or European Road freight background.
Experience in customs and other modes of transport would be a real advantage but is not
essential as support and training will be provided to the right candidate.
Salary is dependent upon qualifications and experience.
The working hours will be Monday to Friday 08.30 - 17.00.
To apply for this job, simply click the button below & send us your CV with a covering letter. We will be in touch.
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Red Recruitment Consultants are advertising this job on behalf of our client as an employment business. We are a recruitment agency based in Lichfield, and offer work throughout Staffordshire and the West Midlands including Lichfield, Burntwood, Tamworth, Walsall, Aldridge, Burton on Trent, Cannock, Brownhills, Sutton Coldfield, Nuneaton, Atherstone Birmingham and Stoke on Trent.
We are an equal opportunities employer, and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
For more information please contact on 0845 2996011 or firstname.lastname@example.org and our team will be happy to assist.